3. USING THE WEBSITE
You may not use this Website in any manner which could damage, disable, overburden, or impair the Website or interfere with any other party’s use and enjoyment of the Website.
4. YOUR ACCOUNT
When you notify us of your Account being accessed without your authority or your Account not being secure, we may restrict your use of the Website in our absolute discretion.
5. Placing an order for PRODUCTS
Any order placed through the Website for Products is an offer by you to purchase the Products for the purchase price specified on the Website at the time you placed the order. You acknowledge that by placing your order, you are agreeing to pay for and accept delivery of the Products ordered, subject to any limitations shown on the Website.
The purchase price for the Products will be displayed on the Website at the time you place an order. Prices and all other details for our Products are subject to change without notice.
You must make payment via a method accepted by us as stated on the Website. We will charge you and you agree to pay the purchase price and any other fees shown to you on the Website for the Products at the time you place your order, except where otherwise agreed. Any payments for an order of Products must be received in cleared funds before the Products will be dispatched. If your payment cannot be processed, or fails to clear, your order will be rejected, and you will be notified by the Website.
You authorise us, directly or through third parties, to make any inquiries we consider necessary to help verify or check your identity or prevent fraud.
Our payment provider may charge you a fee depending on the payment method used by you (for example, payments made by credit card may attract a small surcharge). You agree to pay such fees at the same time as you make payment to us, even if such fees are not explicitly disclosed on the Website.
Prices shown on the Website are in Indian Rupee (INR) and include GST, unless otherwise stated.
All payments must be made in clear funds without set-off or counter claim.
You acknowledge and agree that you are solely responsible for ensuring that you have read and understood any applicable third-party (such as PayPal) terms and conditions when using the Website. We will not be liable for any loss or damage suffered by you in connection with such third party terms, regardless of whether we bring these to your attention or not. You are solely responsible for obtaining a copy of and reviewing such third party terms.
We are not party to any transaction between you and a third party. For example, if you incur a debt to a third party payment provider in connection with a purchase through the Website, you are solely liable for that debt and you acknowledge that we are unrelated to, and have no control over that third party payment provider.
Each order placed by you will be a separate and binding agreement between you and us in respect of the supply of the Products.
6. Shipping and delivery of PRODUCTS
Costs of Delivery
Available delivery options, terms and charges for each Product will be shown on the relevant checkout page at the time you place your order. The option selected by you and the applicable costs of delivery and estimated delivery times will be shown in your checkout summary at the time you place your order. Payment of delivery costs is due at the time you place an order.
You are required to pay any customs, import, duties and/or taxes which attach to the supply and delivery of your order, including but not limited to custom duties for any international deliveries, at the same time as you pay for the Products or otherwise at the time specified by us or any authority.
Delivery of Products
Once we have accepted your order and received valid payment in full for the Products and delivery costs (where applicable) we will endeavour to process your order within the timeframes as specified on the Website however we are unable to guarantee delivery within these timeframes.
Please note that all shipping times listed on the Website are an estimated time of delivery only and to the extent permitted by law, we are not responsible for any delays experienced or Loss suffered as a result of delays.
Shipping will be provided by our nominated third party delivery service provider.
You must ensure there is clear and safe access for delivery. If the delivery service provider arrives at the agreed time but is unable to deliver the Product or considers that it is unsafe or inappropriate to do so, you may be required to pay for re-delivery.
If you provide us with authority to leave the Products, then your order will be left unattended at the delivery address you nominate at checkout. In doing so we will not be held liable for any loss or damage that is suffered to your Products as a result.
If you do not provide us with authority to leave then if you are not available to take delivery of the Products, or if another issue arises we may at our discretion either take your Products to a delivery service provider’s local depot or redeliver the Products to your delivery address at a later date (in which case you must pay the costs of return, storage and redelivery prior to the Products being re-delivered).
Click and collect
It may be an option to collect the Products from the designated locations specified on the Website and as nominated by you at the checkout page. If Products are being collected, please collect them within 7 days after we inform you that the Products are ready for collection. You will be responsible for transportation when picking up the Products.
If you fail to collect them within this time, then unless you make arrangements with us for late collection, we will assume you have cancelled your order. This means we may re-sell the Product, and you may be required to pay a re-stocking fee. We may need to verify your identity upon collection.
Pick-up is only available during business operation hours
We deliver to most residential and business addresses within India, however unfortunately there are certain areas that we are unable to deliver to. Please review the Website at the time you place your order for available shipping locations.
If there is any delay with the delivery of your order, then we will contact you as soon as possible.
Risk and Title
All fully paid orders will be shipped by the postage carrier nominated by us. Until an order is paid for in full, title in the relevant Product remains with us.
All risk in the Products ordered will pass to you at the time the Products are collected either by our nominated delivery service provider (where delivery is selected) or by you (where you click and collect). You are solely responsible for ensuring that the Products are adequately insured from collection and during the transit of the Products to the delivery address. Where we provide you with the option for insurance on the Website, such insurance is provided by a third party. In all cases we will not be responsible for any damage or Loss that incurs from collection and during the transit of the Products to the delivery address.
Promotions and discounts
From time to time we may provide you with a promotional or coupon code for use when placing an order. It is your responsibility to ensure that the code is valid, and that you enter the code for use at the correct time. The code cannot be applied after you have submitted your order. Separate terms may apply to the use of the code and will be advised by us.
We reserve the right to accept or reject your order (or any part thereof) at any time and for any reason in our absolute discretion, including after you have placed the order and received a confirmation email and/or invoice or we have previously accepted such order. We may cancel your order for example, in the following circumstances (without limitation):
if the Products are not available;
you place an order to be delivered outside our delivery zones; or
where there is an error in the description or price of any Products on the Website relevant to your order.
If we do cancel your order, we may do so without any liability to you for that cancellation except as set out in this clause. Where we cancel your order, we will endeavour to notify you and provide you a refund of all payments made for such order.
8. Returns and refund policy
Change of mind returns
Unless otherwise agreed by us in our discretion, unfortunately we are unable to offer change of mind returns and exchanges/refunds. If we do agree to a change of mind return for a refund or exchange, then this will be subject to your compliance with any conditions that we specify.This no change of mind policy for returns does not limit or apply to any returns made for faulty products in accordance with the other terms of this clause.
Notification and inspection
You must inspect all Products immediately on receipt of the Products and before use.
You may reject any Products as faulty provided that you give us notice of such fault including information of your Products and the fault:
in the case of a fault that is apparent on normal visual inspection, within 24 hours of receipt or before use/consumption (whichever is first); or
in the case of a latent defect (being a defect that is not apparent on an initial visual inspection), within a reasonable time of the latent defect having become apparent and within six months of the delivery date.
You must do all that is reasonable to prevent the Products from becoming faulty or mitigate any further harm or damage. Products must be stored in a manner that does not cause any further harm or damage to the Products. Products (whether faulty or not) must be stored and handled in the same manner as if they had no fault.
We may require that you provide us with proof of the fault including by way of photographic or video evidence before you send it to us. In providing this information to us you authorise our use and disclosure to those third parties that may assist us in assessing the fault (such as the manufacturer or third party service providers).
How to return Products
Once we have received the information about the fault and consider it likely that there may be a fault in the Products, we will provide you with instructions on how to send the Products back to us. Please note that we reserve the right to assess the Products before providing a replacement or refund in accordance with clause 8.6.
In sending the Products back to us:
ensure the Products are packaged and stored in a way that will not cause any further harm or damage to the Products. We are not responsible for any damage caused during return transit due to inadequate protection or storage methods;
ensure that the Products are packaged and delivered with registered post (or a similar service). We will not be responsible for any Products lost in the post;
certain costs may be incurred by you in returning the Products to us, including postage or freight costs. We are not liable for those return costs (although if we accept that a Product is faulty, we may reimburse you the costs of return upon receipt of evidence of the costs incurred); and
you must return the Products in the way as instructed by us or we will be unable to process your return and your Products may be forfeited.
Products being assessed
We reserve the right to assess the condition and age of the Products before providing a replacement or refund. We will not be liable for or required to accept any return for any fault or damage where such fault or damage is caused or partly caused by or arises as a result of:
your acts or omissions, including where you fail to take reasonable steps to prevent them from becoming defective or you fail to follow our instructions or standard practice for products the same as or similar to the Products;
continued use after discovering fault; or
wilful damage, negligence or abnormal use or storage or working conditions.
For some Products that we cannot assess ourselves, we may arrange for the Products to be sent to the manufacturer for assessment. In these circumstances, depending on the Products, please be aware that it may take several weeks to complete this process.
If there is a minor fault and the Products can be repaired, we will repair it for you or refund the purchase price, at our discretion.
If there is a major fault, you may choose to receive a refund, replacement or repair.
In the event that we do not find a fault in the Products, the replacement or refund will be refused, and the Products will be returned to you at your cost.
In the event that you fail to comply with any of your obligations set out under this clause 7, including in respect of the return of Products, we reserve the right to refuse to provide you with a replacement or refund of the Products in our discretion (acting reasonably).
This warranty noted under this clause is provided to the original purchaser only and is non-transferrable.
Any refunds provided under this clause will be issued to the same payment method which was used for the purchase and will be processed within 3 weeks of confirmation that the conditions of refund have been met.
9. RULES OF USER CONDUCT
- Your use of this Site, including any content you submit, will comply with this Agreement and all applicable local, state, national and international laws, rules and regulations.
- Is illegal, or promotes or encourages illegal activity;
- Promotes, encourages or engages in child pornography or the exploitation of children;
- Promotes, encourages or engages in terrorism, violence against people, animals, or property;
- Promotes, encourages or engages in any spam or other unsolicited bulk email, or computer or network hacking or cracking;
- Infringes on the intellectual property rights of another User or any other person or entity;
- Violates the privacy or publicity rights of another User or any other person or entity, or breaches any duty of confidentiality that you owe to another User or any other person or entity;
- Interferes with the operation of this Site;
- Contains or installs any viruses, worms, bugs, Trojan horses, Cryptocurrency Miners or other code, files or programs designed to, or capable of, using many resources, disrupting, damaging, or limiting the functionality of any software or hardware.
- copy or distribute in any medium any part of this Site, except where expressly authorized by Company,
- modify or alter any part of this Site or any of its related technologies,
- access Companies Content (as defined below) or User Content through any technology or means other than through this Site itself.